Fully integrated solutions that allow you to control phone calls, via software on the computer you use. Put on a headset, login and you're ready to go.
These are what customer service centers worldwide use today.
As I mentioned in a previous post I run a number of businesses, these kinds of solutions have been critical to the expansion of several of my businesses.
Hosted PBX means you can smoothly run a business, easily from anywhere in the world. So by visiting the link above you can find out more about the business I trust for all of my custom or alternatively visit their homepage http://www.broadconnectusa.com/